Revision Policy

Revisions are entirely possible with Hexaflow Agency. At the time of deciding the package of your services, you can also decide the number of revisions permitted within the selected package. There are no additional fees if you are getting the revisions that are part of your design. There are no hidden charges if your design concepts remain the same. With a team that is entirely dedicated to giving you the best services possible, you can get the revised design within 48 hours. Fast services that guarantee your satisfaction with all our services.

Turn Around Time

We understand that the Turnaround Time is extremely important when we are talking about design services. Our team wishes to keep you involved in all stages of a design which is why our company has a policy of providing you with at least 48 hours or 2 working days to revise and review the designs. However, in some cases, Hexaflow Agency may provide 72 hours or 3 working days, depending on the necessity of the task at hand.

An example of how the 48 hours or 72 hours Turnaround Time works is:

The order that you place for revision on a Tuesday will be provided to you by Thursday.

The order that you place for revision of a Thursday will be provided to you by Monday towards the end of the day.

100% Money Back Guarantee

At Hexaflow Agency we are so confident in the services we provide that every client is offered a 100% money back guarantee on all design services. A 100% claim can be made if your case meets the terms assigned below.

In the case that you are not completely satisfied with the work that has been initially provided to you. A 100% refund can be made to you if you make the case obvious during the initial design phase.

Refund Policy

Money-Back Guarantee

At Hexa Flow Agency, we are confident in the quality of our work. If you are not satisfied with the initial design concepts presented to you and do not wish to proceed with any revisions or alternative concepts, you are entitled to a full 100% refund. This request must be made within 14 days of receiving your initial design concepts.

Refund Entitlement

Full refund (100%) You have received the initial design concepts, do not like them, and do not wish to continue in any form. Request must be made within 14 days of the initial design concepts delivery.
No refund — Once you have requested revisions, approved the initial concepts, or final files have been delivered.

Conditions That Make a Refund Ineligible

A refund will not be issued in the following circumstances:

You have requested one or more revisions to the initial design concepts
You have approved the initial design concepts
Final files, source files, or a live website have been delivered
The project has been inactive for 7 or more working days due to no response from your side
The refund request is made more than 14 days after delivery of initial concepts
The reason for the refund is a change of mind unrelated to the design work delivered
There was a lack of information provided in the creative brief
The package was customised or purchased as a limited-time offer
The refund request is submitted simultaneously with another agency for the same project (not considered good faith)

Combined & Bundle Packages

For packages that include multiple services (e.g. logo and web design), the refund policy applies independently to each service. If you approve one service but not another, only the unapproved service is eligible for a refund at the initial concept stage.

Non-Design Services

Services that are not design-related (such as hosting, marketing, domain registration, or maintenance) are not covered by the money-back guarantee and are non-refundable under any circumstances. If such services are included in a package, they cannot be used to claim a refund on the entire package.

What Happens After a Refund Is Issued

Upon receiving a refund, all design concepts, files, mockups, and assets produced by Hexa Flow Agency during the project remain the intellectual property of Hexa Flow Agency. You will not be permitted to use, reproduce, or publish any designs from the project.

How to Request a Refund

To submit a refund request, please contact us through one of the following:

Email: contact@hexaflowagency.co.uk
Phone: 0161 768 8518
Live chat via hexaflowagency.co.uk

All refund requests must include your project reference number and a clear reason for the request. Eligible refunds will be processed within 5–7 working days of approval.

100% Unique Design Guarantee

If a design produced by Hexa Flow Agency is found to be substantially similar to an existing design, you are entitled to a replacement design at no extra cost. Any similarity to existing designs would be entirely coincidental. It remains the client's responsibility to register and copyright their finalised artwork.

Claim Your Refund

If you are looking to claim a refund, you may contact us:

Live chat allowing you to discuss your refund with an agent
Through the number that we have provided so that you can contact the project manager directly.
Through email explaining the reasons for claiming a refund and why do you think that you are eligible for a refund?

When you claim your refund, we process the request to provide you with a complete analysis report of your tasks. We will initiate our protocols that refer to refund claims.

If you are looking to cancel a project, you may do so within 24 hours of placing your booking. In the case that you are not able to do so before the deadline timings, there will be a cancellation fee charge.

By receiving a refund, you will not have any rights to the designs. This applies in the case that there is no mutual agreement in written format. Copyright Acquisition of the Government Copyright Agencies will be provided a copy to maintain legality.

Quality Assurance Policy

Hexaflow Agency ensure that you are able to get the best services possible. All your requirements are made to ensure that you are satisfied. You will be provided with a well-researched design.

100% Satisfaction Guarantee

We offer as many revisions as possible to get complete satisfaction from your side for a design.
The aim of Hexaflow Agency is to exceed all expectations of our clients.
It is a company policy to ensure that you are 100% satisfied at all times

Delivery Policy

The turnaround time will be as per the package, and the minimum time required for turnaround will be a minimum of 48 hours.
The websites will only be published when the client is completely satisfied with all the changes and the final product.
In the case of an urgent decision, you may contact customer support to get an urgent answer.
An email will be sent to confirm your order along with the account that you have provided and the date issued.

Design Ownership & Rights

Designs that have been finalized and approved by Hexaflow Agency will be provided to the client. At the time of the finalization of the project, all core files will be transferred to the client as they will have complete ownership.

It is permissible for the client to use the final design as they seem fit.
Any product or material, or media created or generated during revision is not owned by the client.

Content Creation & Population

Creating or populating the content to a website is not the responsibility of Hexaflow Agency unless specified previously. If the service has been purchased separately, the Hexaflow Agency will:

Populate website with content for created for the client.
The website will be populated with images or pictures.

Hexaflow Agency will acquire images from stock photo websites.

Hexaflow Agency will not be responsible for any manner for similarities between images used on the website that resemble other websites or content.

Hexaflow Agency will include product details on the website
The product details will be provided by the client.
N.D.A. & Reputation Management Policy
Hexaflow Agency does not share any information related to any customer, project, or services.
Upon the completion of a task, both parties shall not provide defamatory comments for the other.

Record Maintenance

Hexaflow Agency will maintain records and data of all tasks and projects in the case of misplacement by the client. A copy shall be provided to the client if required.

Customer Support

The customer representatives are available to answer all queries five days a week between 9 is to 6 pm. You can contact customer support between Monday and Friday every week. In the case that you wish to submit a query after business hours, you may do so through email. A member will get back to you as soon as possible the next day.

Technical Support Policy

Hexaflow Agency is a design consultancy and design service provider. We will develop and design the services that you require. Technical aspects will be included when the client purchases a service or a package through email and chat. Hexaflow Agency will provide the client with the basic information regarding those services and the settings required to make those services are operational. However, Hexaflow Agency shall not provide detailed guides or installations of services. Services that are included but are not limited to are mentioned below:

Website Deployment

Hexaflow Agency will deploy the website for the customer on a Hosting server provided by the customer or purchased through us.

Hosting Service provided by Hexaflow Agency is a free service in some packages provided to the client as an added feature without any cost. If not part of the package it needs to be purchased from a Third Party Service provider either by the customer or through our own in house servers or cloud services.

A Hosting server provided by the customer (purchased from a Third Party)

In the event the website is hosted on a third party web server purchased by the customer, Hexaflow Agency will not be held responsible for any kind of server or hosting-related issues.

There is no ongoing Service Level Agreement (S.L.A.) between the client and Hexaflow Agency in terms of technical assistance or service outage unless purchased separately or included as an ongoing maintenance service.

Website Content Management System

Hexaflow Agency will provide the customer with a user manual to use the website C.M.S. (Content Management System).

Hexaflow Agency will not be responsible for training the client in the said website C.M.S. (Content Management System).

Emails Setup:

Hexaflow Agency will be providing the customer with the necessary settings and information to install the emails on their end.

Hexaflow Agency will not be responsible for installing said emails onto the customer end.

Hexaflow Agency will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers. Hexaflow Agency will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers.

Hexaflow Agency will not be held responsible in any way for customer’s failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer’s end.

Communication Policy

Hexaflow Agency will hold no responsibility for any communication that has been done so through any other platform or medium. The only mediums of communications are either the contact number provided or through the Hexaflow Agency Platform.
Any emails that are sent or received from @hexaflowagency.co.uk will be considered a valid form of communication.
Hexaflow Agency shall not be responsible for any communication that has damaged, caused any issues or delays.
Hexaflow Agency takes complete responsibility that has been provided through our official domains.

Terms & conditions